Last updated: July 2026

1. About these Terms

This website is operated by Yoorana Gunya Family Healing Centre Aboriginal Corporation, ABN 42 192 707 097, referred to in these Terms as “Yoorana Gunya”, “we”, “us” or “our”.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use the website.

2. Purpose of the Website

This website provides general information about Yoorana Gunya, including our health, wellbeing, family support, community programs, events and other services.

Information on this website is provided for general educational and informational purposes only. It is not intended to replace individual medical, mental health, legal or other professional advice.

3. Medical and Health Information

The information on this website does not take into account your individual health needs, medical history or circumstances.

You should speak directly with a qualified health professional before making decisions about your health, treatment, medication or care.

Using this website, reading information or submitting an online form does not create a doctor–patient, clinician–patient or therapeutic relationship with Yoorana Gunya.

4. Emergencies and Urgent Assistance

This website is not an emergency or crisis response service and is not monitored continuously.

For a medical emergency or immediate danger, call 000 or attend the nearest hospital emergency department.

Do not use email, social media, website forms or online messaging to request urgent medical assistance.

5. Appointments and Service Availability

Information about appointments, practitioners, programs and services may change without notice.

Unless a particular online booking service is clearly provided, submitting an enquiry or form does not confirm:

• an appointment;

• acceptance into a program;

• eligibility for a service;

• a referral; or

• ongoing support.

Appointments must be confirmed directly by Yoorana Gunya. Yoorana Gunya’s current clinic information states that appointments are not accepted through email or social media.

6. Forms and Information You Submit

You agree that information submitted through this website will be accurate, complete and provided in good faith.

Please do not submit unnecessary sensitive, medical or personal information through a general contact form. Where personal or health information is required, use only the approved form or communication method provided by Yoorana Gunya.

Submitting information does not guarantee that Yoorana Gunya can provide the requested service.

7. Privacy and Confidentiality

Yoorana Gunya handles personal and health information in accordance with its Privacy Policy, relevant professional obligations and applicable privacy legislation.

Health information is sensitive information and may be subject to both the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

By using this website or submitting information, you acknowledge that your information will be handled as described in Yoorana Gunya’s Privacy Policy and any collection notice displayed with the relevant form.

8. Donations and Payments

Where the website accepts donations or payments:

1. you confirm that you are authorised to use the nominated payment method;

2. payment processing may be provided by an external payment provider;

3. you are responsible for checking the details and amount before submitting the transaction; and

4. any tax-deductible receipt will be issued in accordance with applicable Australian taxation requirements.

Yoorana Gunya is currently endorsed as a deductible gift recipient. Donors should seek independent taxation advice regarding their individual circumstances.

Requests to correct an accidental or duplicate donation will be considered individually. Refunds may not be available where funds have already been applied to Yoorana Gunya’s charitable activities, except where required by law.

9. Intellectual Property

Unless otherwise stated, the website and its contents—including text, logos, graphics, photographs, videos, educational resources, artwork and design elements—are owned by or licensed to Yoorana Gunya.

Some artwork and cultural material may remain the intellectual property of the artist, creator or relevant cultural knowledge holder.

You may view, download or print website material for personal, non-commercial use. You must not copy, reproduce, alter, publish, distribute, sell or commercially use website content without prior written permission.

Use of Aboriginal artwork, cultural stories, symbols or other cultural intellectual property requires express written permission.

10. Acceptable Use

You must not:

• use the website unlawfully or fraudulently;

• interfere with the website’s operation or security;

• attempt to gain unauthorised access to systems or information;

• introduce viruses, malware or harmful code;

• impersonate another person;

• submit false, threatening, abusive or discriminatory material; or

• use information obtained through the website to harass, identify or harm another person.

We may restrict or block access where we reasonably believe the website is being misused.

11. External Websites

This website may contain links to external websites, services and resources.

These links are provided for convenience and do not necessarily mean that Yoorana Gunya endorses or controls the external organisation, service or information. We are not responsible for the availability, accuracy, security or privacy practices of third-party websites.

12. Accuracy and Website Availability

Yoorana Gunya takes reasonable steps to keep website information accurate and current. However, information may occasionally be incomplete, unavailable or out of date.

We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

We may update, remove or change website content at any time.

13. Liability

To the maximum extent permitted by law, Yoorana Gunya is not responsible for loss arising solely from reliance on general website information or from the unavailability or misuse of the website.

Nothing in these Terms excludes, limits or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Consumer guarantees cannot be removed through website terms.

14. Changes to these Terms

We may update these Terms when our website, services, legal obligations or operational practices change.

The updated version will take effect when published on the website. The “Last updated” date will show when the Terms were most recently revised.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute relating to these Terms or the website will be subject to the jurisdiction of the courts and tribunals of New South Wales.

16. Contact Us

Questions about these Terms can be directed to:

Yoorana Gunya Family Healing Centre Aboriginal Corporation
40–50 Church Street
Forbes NSW 2871
Email: mail@yooranagunya.com.au